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How bi99 Handles Your Rights and Our Rules

Our legal framework sets out what you can expect from bi99 and what we expect from you — covering account eligibility, how your data is handled, and your rights when things need to change.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount holder rightsData handling policyContact path for disputes
bi99 How bi99 Handles Your Rights and Our Rules
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security is not a marketing point for us — it is an operational requirement. Your account data is encrypted in transit and at rest. When you use bKash, Nagad or Rocket to transact, we receive a confirmation reference from the payment provider; we do not store your wallet PIN or mobile banking credentials. We retain transaction records for the period required by applicable regulations, after which they are deleted from active systems. You can request a copy of the data we hold on you at any time through the email channel above.

Encrypted Account Data All account data moves over SSL-encrypted connections. We do not log your bKash or Nagad credentials — only the transaction reference returned by the provider.
Cookie Policy We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings at any time.
Data Retention Rules Account and transaction records are kept for the period required by applicable law. Once that period lapses, records are purged from active systems. You can ask us when your data is due for deletion.
Change and Deletion Requests To update your registered details or request deletion of your account data, contact us by email with your account mobile number. We will confirm the action taken within the statutory timeframe.
LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

For anything that touches our terms — a disputed transaction, a data access request, or a question about your account eligibility — reach our support team through the channels below. Our agents handle policy-related queries separately from general account help, so flag your message as a legal or policy question when you write in. Response times for formal policy requests may be longer than standard account queries; we will acknowledge your message and give you a timeline.

Team online

Live Chat

Open chat from the account menu. For legal queries, type 'policy question' at the start so the agent routes you to the right team without delay.

Email Support

Send formal requests — data access, account closure, term disputes — by email. Include your registered mobile number so we can match the account record.

Account Help Centre

The Help Centre has a dedicated legal and policy section. Submit a ticket there for matters that need a written audit trail, such as a bKash or Nagad transaction dispute.

Common Questions About bi99 Legal Terms

These are the questions we get most often about our legal framework, eligibility and data rights. If your question is not here, reach us through the support channels listed above.

Access depends on your local law and the eligible regions we serve. We do not make jurisdiction-specific legal claims. Check the rules that apply in your location before you open an account.

Yes. Send a data access request by email with your registered mobile number. We will confirm receipt and supply the data within the timeframe required by applicable regulations.

We keep payment records — including bKash and Nagad transaction references — for the period required by applicable law, then delete them from active systems. We never store your wallet PIN.

Submit a ticket through the Help Centre and mark it as a payment dispute. Include the transaction date and reference. We review the payment record and send a written outcome to your registered email.

Yes. When we update our terms, we notify you through your registered contact details before the changes take effect. You can close your account if you do not accept the updated terms.

Email our support team with your account mobile number and a deletion request. We will confirm the closure, process the deletion and let you know when it is complete.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.