Reference

How bi99 Handles Your Personal Information

This Privacy Policy covers what data bi99 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use the platform — and exactly how we handle it.

Account data protectedbKash, Nagad, Rocket payment data handled securelyYour rights clearly statedRetention periods disclosedContact path for data requests

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What We Collect and Why We Collect It

bi99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the name, email address, phone number and date of birth you submit during registration. If you deposit using bKash, Nagad or Rocket, we record the transaction reference and amount as part of your account wallet history — we do

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not store your full mobile banking PIN or password at any point. We also collect device identifiers, browser type and IP address each time you access the platform, which helps us detect unusual login attempts and keep your session secure. Usage data — the pages you
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visit, games you open and session duration — is collected in aggregate to improve how the lobby and payment flow work. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited to what those
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providers need to complete your transaction. Any third-party analytics tools we use receive only anonymised, non-identifiable data. Whether and how this policy applies to you depends on your local law and the eligible regions from which bi99 can be accessed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security at bi99

We use SSL encryption across all account and payment pages, which means your bKash, Nagad and Rocket transaction data travels encrypted between your device and our servers. Cookies on the platform serve two purposes: session management, which keeps you logged in as you move between the lobby and payment screens, and analytics, which runs on anonymised data only. You can adjust cookie preferences in your browser settings. We hold your account data for as long as your account is active and for a period after closure as required by applicable record-keeping obligations — we will tell you the specific retention period if you ask.

SSL Encryption

All account pages, including the bKash and Nagad deposit screens, run over SSL. Your payment references and account credentials are encrypted in transit at every step.

Cookie Controls

We use session cookies to maintain your login state and anonymised analytics cookies to improve the lobby flow. You can manage these in your browser without losing account access.

Data Retention

Your account data is held while your account is active and for a defined period after closure. We state the exact retention period when you submit a formal data request to our team.

Your Access Rights

You can request a copy of your data, flag inaccurate records for correction, or ask for deletion. Rights depend on local law and eligible regions. Submit requests via live chat or email.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, there are a few direct ways to get through to the right team. Our support channel handles privacy requests alongside general account help — so flag your message as a data request and we will route it correctly. Response times depend on the nature of the request, but we acknowledge all privacy queries and follow up with a resolution path.

Team online

Live Chat

Start a chat session from inside your account. Label your message as a data or privacy request so our team picks it up and routes it to the correct handler quickly.

Email Support

Send your data request by email with your registered phone number and a clear description of what you need — access, correction or deletion — and we respond with next steps.

Account Settings

Some privacy controls, including communication preferences and linked wallet visibility, are available directly inside your account settings without needing to contact support.

Common Questions About Your Data on bi99

These are the questions we hear most often about how your personal information and payment data are managed. If your question is not covered here, raise it through live chat or email and our team will respond with a specific answer for your account situation.

We collect your name, phone number, email address and date of birth at registration. Once you deposit via bKash, Nagad or Rocket, transaction references are added to your account wallet record.

No. We record only the transaction reference and amount returned by the payment provider. Your bKash, Nagad or Rocket PIN is never transmitted to or stored on our servers.

Yes. Submit a data access request via live chat or email using your registered phone number. We acknowledge the request and provide your data summary within a reasonable timeframe, subject to local law.

Send a deletion request to our support team by email or live chat. We process it once we confirm your identity. Note that some records may be retained where legal obligations require it.

We share transaction data with payment processors like bKash, Nagad and Rocket only to the extent needed to complete your deposit or withdrawal. We do not sell personal data to any third party.

We hold account data for a defined period after closure to meet applicable record-keeping requirements. The exact retention window is provided when you submit a formal data request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBi99 Banking InfoTerms & Conditions

How bi99 Handles Your Personal Information

Data Handling, Cookies and Account Security at bi99

SSL Encryption

Cookie Controls

Data Retention

Your Access Rights

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Settings

Common Questions About Your Data on bi99

01 What personal data does bi99 collect when I create an account?

02 Does bi99 store my bKash or Nagad PIN when I make a deposit?

03 Can I request a copy of the data bi99 holds about me?

04 How do I ask bi99 to delete my account data?

05 Does bi99 share my data with third parties?

06 How long does bi99 keep my data after I close my account?

Privacy Policy

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