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What You Agree To When You Join bi99

These terms set out the rules that apply to your bi99 account — how it's opened, how deposits and withdrawals work through bKash, Nagad and Rocket, and what we both commit to.

Account eligibility rulesWallet and payment termsDeposit and withdrawal conditionsAccount suspension policyGoverning rules and disputes
bi99 What You Agree To When You Join bi99
TERMS CONTACT PATHS

Reach Us About Your Account Terms

Team online

Live Chat

Open the chat window from your account dashboard to raise a terms query directly. Our support team can clarify specific conditions, point you to the relevant clause, and log your concern.

Email Support

Send a detailed message to our support address for written responses on account terms, wallet verification disputes, or requests to update your registered details.

Account Help Centre

The Help Centre inside your account holds plain-language summaries of the key terms sections — useful if you want to check a specific rule before contacting the support team.

HOW WE HANDLE ACCOUNTS

Account Security and Terms Compliance

Wallet Verification

Before your first withdrawal, we check that the name on your bi99 account matches your bKash, Nagad or Rocket registration. This step protects your wallet from unauthorised withdrawal requests.

Account Data and Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your stored data through the support team.

Session Security

Every login session is protected by OTP verification sent to your registered mobile number. If you notice a session you do not recognise, contact support immediately and we will suspend access while we investigate.

Terms Change Notification

When we update these terms, we post a notice on the platform and flag it the next time you log in. If a change materially affects your account, we will send a direct notification to your registered contact.

Common Questions About bi99 Terms

Yes. All wallet transactions — whether through bKash, Nagad or Rocket — are subject to the same account terms. The payment method does not change your rights or obligations under these terms.

We may suspend your account while we review the situation. If a breach is confirmed, we can close the account permanently. Any pending withdrawals are held until the review is complete.

Eligibility depends on your local law and the region you are in. We do not make a legal determination on your behalf — check what the rules are where you are before opening an account.

Contact our support team via live chat or email. We will verify your identity against your account details and send you a summary of the data we hold within a reasonable period.

Raise a formal dispute through the support team in writing. Include your account ID, the transaction or decision in question, and your reason for disputing it. We will respond in writing.

Yes. We post a notice on the platform when terms are updated and flag it on your next login. For material changes, we send a direct notification to your registered mobile number or email.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.